Return & Refund Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: OCT 2025

1. General

2. Damages and Issues

3. Non-Refundable Circumstances

4. Subscriptions

5. European Union 14 day Cooling Off Period

6. Orders In Transit

7. 60 Day Guarantee 

1. general

Returns and Exchanges Policy

 

At Halo Labs, we are dedicated to ensuring your utmost satisfaction with our products. We have outlined our policy below to ensure a smooth and fair process for all our customers.

 

Standard Returns and Refunds

Eligibility Window

 

Due to the nature of our ingestible products, we do not accept returns or exchanges, however, customer will recieve either full or partial refund depending on the circumstance. 

 

1. Agreement to Terms

By placing an order with Halo Labs, you (the Customer) acknowledge that you have read, understood, and agreed to be bound by these Shipping, Return, and Refund Policies. These terms constitute a binding agreement between the Customer and Halo Labs.

2. Orders In Transit & Cancellation

Once an order has been processed and a tracking number has been generated, the order is considered "In Transit" and cannot be cancelled or refunded. * Customers wishing to cancel an order must wait for the package to arrive and then initiate a standard return.

Refusing a delivery does not waive this policy; refunds for refused packages will only be processed once the item is physically returned to our facility, minus original shipping and handling costs.

3. Proof of Delivery

We utilize third-party shipping carriers with robust tracking systems.

Final Authority: The carrier’s tracking status is the final authority on delivery. If a package is marked as "Delivered," Halo Labs has fulfilled its contractual obligation.

4. Delivery & Fulfillment Responsibility We utilize trusted third-party carriers to ensure your wellness products arrive safely. If your tracking information shows "Delivered" but you have not received your package, please contact our support team at support@gethalolabs.com within 7 days. While we are not responsible for theft once a package is recorded as delivered, we will work diligently with the carrier to investigate and, where appropriate, assist you in filing a formal claim. For packages verified as "Lost in Transit" by the carrier, Halo Labs will provide a complimentary reshipment or a full refund.

Non-Receipt Claims: If tracking shows "Delivered" but you have not received the item, you must contact the carrier directly to open a claim. Halo Labs is not liable for theft ("porch piracy") or carrier errors after a delivery has been successfully recorded.

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6. Chargebacks and Disputes

Halo Labs is committed to resolving all customer concerns directly.

Pre-Dispute Requirement: By purchasing, you agree to contact support@gethalolabs.com  to seek a resolution before initiating a chargeback with your bank.

Administrative Fees: In cases of "Friendly Fraud" (claims made despite the product being in transit or delivered according to tracking), Halo Labs reserves the right to provide this signed policy and tracking data to the issuing bank to reverse the dispute.

7. Order Cancellations We strive to process orders as quickly as possible. You may request a cancellation within 12 hours of placing your order. Once an order has been transmitted to our fulfillment center and a tracking number has been assigned, the order is considered "In Transit." At this stage, please follow our standard return process or "Refusal" instructions upon delivery

How to Initiate a Return/ Refund

Due to the nature of our ingestible products, we do not accept returns or exchanges. Customers must email to recieve a partial or full refund for their orders. 

To start a return or refund, please contact us at our support email: support@gethalolabs.com 

Please include your Order Number and the reason for the refund/return/exchange. Our team will guide you through the next steps and provide the correct return address.

 

 

 

Processing Refunds

 

Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 5-10 business days, depending on your bank).

 

Damaged or Incorrect Orders

 

If your order arrives damaged, or if you received the wrong item or quantity, please contact our customer service team immediately at support@gethalolabs.com.

Please provide your Order Number and attach a clear photo or video of the damage or incorrect item. We will promptly address the issue by offering a replacement or processing a full refund.

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Policy Last Updated: OCT 7 2025

2. damages and issues

If your order arrives damaged, or if you received the wrong item or quantity, please contact our customer service team immediately at support@gethalolabs.com.

Please provide your Order Number and attach a clear photo or video of the damage or incorrect item. We will promptly address the issue by offering a replacement or processing a full refund.

 

3. non-refundable circumstances

We will not issue a refund or replacement if:

Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).

The order tracking information is marked as “Delivered” by the shipping carrier. If you cannot locate the item, please contact the shipping carrier directly for assistance.

For packages verified as "Lost in Transit" by the carrier, Halo Labs will provide a complimentary reshipment or a full refund. Contact us at support@gethalolabs.com with the necessary documentation.

4. subscriptions

Please Note: If you wish to modify, pause, or cancel your ongoing subscription, do not initiate a standard product return.

For all subscription management requests (including skipping a delivery, changing a date, or cancellation), please contact us directly via email at:

support@gethalolabs.com

Cancellation Deadline: To avoid being charged for your next billing cycle, cancellation or modification requests must be submitted via email or through the customer portal at least 48 hours prior to your scheduled renewal date.

Notice of Renewal: As a courtesy, Halo Labs sends an automated renewal reminder email 3 days (72 hours) before your subscription processes. It is the Customer's responsibility to monitor their inbox (including spam/junk folders) and take action within this window if they wish to skip or cancel.

No Refunds After Processing: Once a subscription order has been processed and a tracking number generated, it falls under our "Orders In Transit" policy  and cannot be refunded until the physical return process is completed by the customer.

We require this notification via email to ensure your changes are processed accurately before your next billing cycle.

5. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

6. orders in transit

 

Orders that have already been shipped and are in transit cannot be cancelled or refunded until they are processed as a return.

If you decide to cancel your order after it has shipped, you have two options:

Receive the product and follow our standard 30-day return process.

Refuse delivery, allowing the package to be returned to us. A refund will be processed (excluding any applicable original shipping charges) once the package is received back at our facility.

For address modifications on in-transit orders, please contact the shipping carrier directly, as HALO LABS is not responsible for address changes once the order is shipped.

7. 60 day guarantee

At Halo Labs, we prioritize quality and transparency. If you aren't satisfied with the progress of your hair, skin, or nails after 60 days, we’ll honor a full refund. We’re confident in our gummies, and we want you to be too.