Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: OCT 2025

1. General

2. Damages and Issues

Non-Refundable Circumstances

4. European Union 14 day Cooling Off Period

5. Orders In Transit

1. general

Returns and Exchanges Policy

 

At Halo Labs, we are dedicated to ensuring your utmost satisfaction with our products. We have outlined our policy below to ensure a smooth and fair process for all our customers.

 

Standard Returns and Refunds

 

 

Eligibility Window

 

We accept returns and exchanges for products within 30 days from the delivery date.

 

Conditions

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

Items purchased as final sale or gifted items are generally not eligible for return or exchange.

 

How to Initiate a Return

 

To start a return or exchange, please contact us at our support email: hello@tryhalolabs.com.

Please include your Order Number and the reason for the return/exchange. Our team will guide you through the next steps and provide the correct return address.

 

Return Shipping

 

You are responsible for all costs associated with returning the product. These costs are non-refundable.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for packages lost or damaged during the return transit.

 

Processing Refunds

 

Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 5-10 business days, depending on your bank).

 

Damaged or Incorrect Orders

 

If your order arrives damaged, or if you received the wrong item or quantity, please contact our customer service team immediately at hello@tryhalolabs.com.

Please provide your Order Number and attach a clear photo or video of the damage or incorrect item. We will promptly address the issue by offering a replacement or processing a full refund.

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Policy Last Updated: OCT 7 2025

2. damages and issues

If your order arrives damaged, or if you received the wrong item or quantity, please contact our customer service team immediately at hello@tryhalolabs.com.

Please provide your Order Number and attach a clear photo or video of the damage or incorrect item. We will promptly address the issue by offering a replacement or processing a full refund.

 

3. non-refundable circumstances

We will not issue a refund or replacement if:

Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).

The order tracking information is marked as “Delivered” by the shipping carrier. If you cannot locate the item, please contact the shipping carrier directly for assistance.

 

Packages lost by the shipping carrier are not eligible for a refund. In such cases, please contact the carrier with your tracking number for assistance. If you can provide proof of the package being lost, you may be eligible for a reshipment; contact us at hello@tryhalolabs.com with the necessary documentation.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. orders in transit

Orders In Transit

 

Orders that have already been shipped and are in transit cannot be cancelled or refunded until they are processed as a return.

If you decide to cancel your order after it has shipped, you have two options:

Receive the product and follow our standard 30-day return process.

Refuse delivery, allowing the package to be returned to us. A refund will be processed (excluding any applicable original shipping charges) once the package is received back at our facility.

For address modifications on in-transit orders, please contact the shipping carrier directly, as HALO LABS is not responsible for address changes once the order is shipped.